Kindos™ Privacy Policy

1. Scope and operator

This policy applies to the Kindos™ family app, getkindos.com and related Kindos services that link to this policy. “Kindos,” “we,” “us” and “our” refer to the operator of those services. Privacy questions may be sent to hello@getkindos.com.

2. Information Kindos may process

The information Kindos processes depends on the features a family chooses to use. It may include:

• Account and family information: sign-in information, profile names, nicknames, avatars, birthdate information a family chooses to provide, family relationships, household roles and permissions.
• Family organization: chores, routines, homework, calendar items, allowance and reward records, Kindos balances, shopping lists, ride requests, check-ins and related status information.
• Private family content: direct messages, Family Room posts, reactions, photos, videos, attachments and other content a user intentionally shares.
• AI feature inputs: prompts, text, images, homework photos, audio or other information intentionally submitted to Ask Kindos, Tutor AI, Vision features or other AI-assisted tools.
• School connections: assignment, course or related school information made available through a school or classroom connection the family chooses to enable.
• Location information: location information only when a location-dependent feature is enabled or intentionally used, as described below.
• Technical and support information: device or app information, notification tokens, security and diagnostic information, support communications, and website usage or performance information.

3. How we use information

Kindos uses information to provide the features a family requests; synchronize family information; deliver reminders and notifications; support chores, homework, calendar, rewards, messaging, safety and coordination features; provide AI-assisted responses; help prevent abuse and unauthorized access; troubleshoot and improve reliability; respond to support and privacy requests; and meet legal obligations.

Kindos is not designed to create public child profiles, sell personal information, or use children’s personal information for targeted advertising.

4. Children, parents and guardians

Kindos is a family service designed around parent or guardian oversight. Parents or authorized adults can create or manage child profiles, family relationships and permissions. Trusted adults, grandparents, co-parents or approved caregivers receive only the access granted to them for the relevant family or child.

Where the Children’s Online Privacy Protection Act (“COPPA”) or another applicable law requires parental notice or verifiable parental consent before personal information is collected online from a child, Kindos will use an appropriate parental notice and consent process before that collection occurs. Parents and guardians may contact Kindos to request access to, review, correct or delete a child’s personal information, or to ask that further collection or use stop, subject to information that must be retained for security, legal or operational reasons.

Kindos does not condition a child’s participation on providing more personal information than is reasonably necessary for the activity being used.

Public Kindos AI Tutor on getkindos.com

The public Kindos Tutor can be used without creating a Kindos family account. A visitor may choose a grade band, subject and tutoring mode and may submit text, a homework image, a whiteboard snapshot or audio for a Tutor response. The public Tutor does not access Kindos app family profiles, saved learner profiles, Google Classroom connections, private family messages or another visitor’s Tutor session.

Public Tutor conversation history is kept in the visitor’s browser tab for short-term continuity. Kindos does not intentionally write the public Tutor transcript, homework image or whiteboard image into the family-app database or create a persistent learner profile from an anonymous web session. Content intentionally submitted to Tutor is sent to Kindos’s AI service provider to generate the requested response. Technical abuse-prevention information, such as a one-way network/device hash and daily usage counters, may be retained for rate limiting and service protection without storing the visitor’s raw IP address in the public Tutor usage table.

Voice features require microphone permission. Hold-to-Talk audio is processed to transcribe the question and generate the spoken Tutor response. Live Conversation Mode uses a short-lived AI voice session and is automatically limited by the website. Tutor’s spoken voice is AI-generated. Visitors should avoid including names, school logins, student IDs, addresses or other personal information that is not needed for tutoring. Homework images should be cropped when practical to remove identifying information.

5. Location and GPS features

Kindos is designed around purposeful family coordination rather than constant background surveillance. Location access is not intended to begin merely because the app opens. A device permission and an enabled or user-initiated location feature are required before Kindos can access location information.

• Optional live location: a user may choose to share location with authorized family members when the sharing control is enabled. Adults control sharing of their own location; parent or guardian controls may apply to child profiles.
• Family Check-In: a check-in can share a family member’s status and, when the feature and device permission allow it, relevant location context. The most recent check-in or its time may remain visible to authorized family members so they can understand how current the information is.
• I’m Leaving: a family member can intentionally send a departure/update notification to authorized family members. This is a communication action, not a hidden geofence.
• Pick Me Up: a ride request may use the pickup location or location context needed to coordinate the active pickup and approved driver.
• Emergency Alarm: activating an emergency feature may notify authorized family members and may include available location context to help the family respond. Kindos does not automatically contact 911 or replace emergency services.
• Native maps: when a Kindos feature opens a device’s maps or navigation app, information passed to that third-party mapping provider is handled under that provider’s privacy terms.

No hidden geofencing: the current Kindos product direction does not rely on stored place boundaries or automatic geofence monitoring. Kindos is not intended to continuously track a family member in the background by default. Device operating-system permissions and settings continue to control whether location access is available.

6. AI Tutor, Ask Kindos and Vision features

When an AI feature is used, Kindos may send the text, image, audio or contextual information reasonably needed to answer the request to service providers that help operate the feature. Kindos is designed to keep Tutor AI and other child-facing AI experiences age-aware and parent controlled.

Kindos should not send precise GPS coordinates to Tutor AI merely to answer a learning question. AI output may be incomplete or incorrect, so families should use appropriate judgment, especially for important safety, medical, legal, financial or academic decisions. Tutor AI is intended to support learning, not to impersonate a teacher or guarantee grades or academic outcomes.

7. Photos, messaging and family content

Messages, Family Room posts, reactions and uploaded media are intended for the people and family spaces authorized by the family. Users should only upload content they have the right to share. Kindos may use automated safety, moderation, abuse-prevention or verification tools where appropriate to operate and protect these features.

8. Emergency Vault and sensitive information

If a family chooses to store insurance cards, emergency contacts, vehicle information or similar records in the Emergency Vault, that information may be sensitive. Families should store only information they want authorized members to access. Vault information is intended for family organization and emergency readiness; Kindos is not a medical provider, insurer, emergency service or professional records custodian.

9. Service providers and disclosures

Kindos may use vendors that provide hosting, databases, authentication, cloud storage, AI processing, notifications, email delivery, analytics, security, app-platform services or similar operational functions. Those providers may process information on Kindos’s behalf only as needed to provide their services and are subject to applicable contractual, security and privacy obligations. An overview is available at Service Providers & Third-Party Services.

Kindos may also disclose information when reasonably necessary to comply with law or valid legal process, protect the safety or rights of users or others, investigate abuse or security incidents, or complete a corporate transaction subject to appropriate protections.

Kindos does not sell personal information. Kindos does not use children’s personal information for targeted or cross-context behavioral advertising.

10. Website analytics and cookies

getkindos.com may use limited analytics, hosting telemetry, cookies or similar technologies to understand site traffic, diagnose performance and protect the website. This can include browser or device information, approximate region, referring pages, pages viewed, and technical performance data. Website analytics are separate from the private family content inside the Kindos app.

Some public website pages use Impact and Travelpayouts affiliate link measurement and partner-link services. When you follow a participating partner link, the relevant affiliate provider may receive technical information about the visit and any qualifying purchase so Kindos can receive a commission. Travelpayouts partner-link requests are created server-side through a Kindos Supabase Edge Function; the Travelpayouts API token is not exposed to the browser. This does not change the price shown to you. We do not send private family app content to Impact. You can limit optional cookies through your browser settings.

11. Data retention and deletion

Kindos retains personal information only for as long as reasonably necessary for the specific purposes for which it was collected, to provide a requested feature, maintain account and security integrity, resolve disputes, comply with legal obligations or protect the service. Children’s personal information is not intended to be retained indefinitely.

Families can request deletion through the app where available or at getkindos.com/delete-account/. When an account or profile is deleted, Kindos will delete or de-identify information that is no longer reasonably necessary, subject to limited exceptions such as security records, legal obligations, fraud prevention, backups that age out on a normal cycle, or shared-family records that must remain understandable to other authorized family members.

Because different data types serve different purposes, exact retention periods may vary. Kindos’s goal is to minimize retention and regularly evaluate whether information is still needed. The current public framework is described in Data Retention & Deletion.

12. Your choices and privacy rights

Depending on your relationship to a family account and applicable law, you may be able to access, correct or delete profile information; manage family-member permissions; disable optional location sharing; revoke trusted-adult access; disconnect optional school services; control device permissions; or request access to or deletion of personal information.

Parents and guardians may also ask Kindos to review or delete personal information collected from their child and, where applicable, refuse further collection or use. Requests can be submitted through available in-app controls, the deletion page, or hello@getkindos.com. Kindos may need to verify the requester’s identity or authority before completing a request.

13. Security

Kindos uses technical and organizational safeguards intended to limit family information to authorized users, including account authentication, permissions and access controls. No online service can guarantee absolute security. Families should use strong, unique credentials, protect their devices, and promptly remove access for people who should no longer be connected to the family.

14. External services and links

Some Kindos features may open or connect to third-party services, such as a school platform, maps provider, app store or external website. Information a user chooses to provide directly to those third parties is governed by the third party’s privacy policy and terms. Kindos does not control independent third-party privacy practices.

When you choose to search for places in the Family Guide, Kindos uses Google Maps Platform to return place names, addresses and links. Your selected city and place category are sent to Google for that search; Kindos does not send private family app content. Google handles its data under the Google Privacy Policy. Place details are displayed for the current search and are not stored by Kindos.

15. Public Family Guide, event submissions and trip planning

Anyone may browse public family event and outing results without signing in. If you choose to search a city, date, radius or place category, Kindos and its search providers process those choices to return results. Kindos does not need continuous location tracking for this feature. If you explicitly allow browser location access, the browser shares an approximate search location for that request; you can deny or revoke that permission in your browser.

Adults who choose to submit a public event use an email sign-in. Event details and an approved event image may be shown publicly, including the name, description, location, times, links and other details you submit. A private uploaded flyer may be reviewed by authorized Kindos staff before approval. Do not include private addresses, a child’s personal details or recognizable photos of children without appropriate permission. If you choose Kindos Vision to suggest event fields from a flyer, the compressed image is sent to our AI provider for that request. The draft remains editable, and the image is not automatically published or retained as a listing photo. The Vision request has a daily limit. The on-device text reader remains available as a separate option. Calendar files selected for import are read in your browser to prefill an event draft; review the proposed details and submit only events you intend to publish. Drafts and corrections require review before appearing publicly. A signed-in submitter can request edits or take down their own listing, and Kindos may remove or retain limited records when needed for safety, security or legal reasons.

Family Guide searches may request results from ticket, park, library, map or tour providers. Those providers may receive the selected city, date, radius or category needed for the search. If you choose the Expedia travel search, its widget loads and Expedia may receive technical browser information and search details you enter; Expedia handles bookings under its own privacy terms. Viator, Ticketmaster and other outside booking links open the provider’s site. Kindos may receive affiliate credit from eligible bookings. Affiliate and measurement services, including Impact and Travelpayouts where enabled, may process browsing or referral information as described in the linked providers’ policies; these do not give outside providers access to private Family Room, homework or Tutor conversations.

Family Food and community recipes

Anyone can browse the starter recipes and approved community recipes. Recipe search terms stay in your browser for filtering. An adult who submits a recipe signs in with email and provides a title, ingredients, steps, optional cooking notes and an optional photo. Kindos stores the submission and photo privately while reviewing it. Approved recipe text and photo become public. Do not upload a child’s personal information or identifiable image without permission. You may contact Kindos to request removal. Recipe suggestions and ingredient or pantry photos used with Ask Kindos AI in the app may be processed by the AI provider to respond to your request; review ingredients, allergies, food safety and cooking times yourself. Kindos does not use a pantry image to create a public recipe without your separate submission and approval.

16. Changes to this policy

Kindos is in beta and features may evolve. If this policy changes materially, the effective date will be updated and, when appropriate, additional notice or consent will be provided before materially different practices apply to previously collected information.

17. Contact

Privacy questions, parental requests and data requests can be sent to hello@getkindos.com. Support is also available at getkindos.com/support/.